(for tenants)   It can take up to 6 weeks or more for deposits to be returned. The following guidelines are pointers for ensuring a speedy return of your deposit:     Inventory   Read, understand and agree it’s contents The inventory clerk will go through it with you     The Property   Move in Look after the property Don’t mistreat it Clean it regularly or use a weekly maid     The Landlord   Keep ‘sweet’ Your relationship has a bearing on the deposit return     Damages   They do happen Report any promptly Don’t hide them / save all until the end     End of Tenancy   Inspect the inventory Replace missing items Use professional cleaners (preferably after moving out)     Checkout Inspection   Arbiter / Assessor / Inventory Clerk Report is provided to tenant, landlord and agent Cost of dilapidations (if any) is apportioned Deposit is returned

Common Dilapidations Charged to Tenants     Not clean at check out   Carpets stained / burnt (cigarettes) / discoloured / torn   Windows not clean   Picture hook holes / drill holes and plaster chips   Excessive marking to walls and woodwork   Kitchen work surfaces damaged   Appliances abused   Upholstery stained / torn   Curtains stained / holed / damaged   Furniture scratched / chipped / gouged / marked   Gardens overgrown / untidy     < BACK TO SERVICES